Return & Refund Policy

Thank you for shopping with us! We value your satisfaction and aim to make every experience smooth. Please review the following policy regarding cancellations, returns, and refunds. By placing an order, you agree to the terms and conditions outlined below.

Order Cancellation

To cancel an order, we recommend reaching out to our customer support team at the earliest. We’ll do our best to honor your request. However, please note:

  • If the order is already processed or dispatched, cancellation might not be feasible.
  • In such cases, you can proceed with a return instead—refer to our return policy for further steps.

Return Conditions

Products are eligible for return under the following conditions:

  • The item remains unused, undamaged, and is returned in its original packaging.
  • The return request is made within 14 days from the date of delivery.
  • A valid proof of purchase—such as an order confirmation email or receipt—is provided with the return.

How to Return a Product

If you’d like to return an item, please reach out to our customer support team with your order details and the reason for the return. Once we receive your request, we’ll guide you through the necessary steps. In some cases, a return authorization may be needed. Please ensure you follow all provided instructions to successfully complete the return.

Responsibility for Return Shipping

Customers are required to bear the cost of return shipping unless explicitly mentioned otherwise. We advise using a trackable courier service and keeping a record of the shipment to avoid any issues in case of loss or delays.

Refund Process

Once we receive the returned item, our team will conduct a thorough inspection to verify that it meets our return conditions. If approved, the refund process will begin. Please allow 4–7 business days for the amount to reflect in your original payment method. Shipping and handling charges are non-refundable.

Refund Limitations

Items Not Eligible for Refund

Certain product categories are non-returnable or non-refundable unless found damaged or defective at the time of delivery:

  • Customized or personalized items
  • Perishable goods
  • Intimate or hygienic products
  • Damaged or Defective Products

If your order arrives damaged or defective, please get in touch with our customer support team promptly. Based on the issue and product condition, we’ll work with you to arrange a suitable resolution—such as a replacement, repair, or refund.

Customer Support

For any questions, concerns, or assistance related to order cancellations, returns, or refunds, please reach out to our customer support team. Our representatives are ready to help you promptly.

Phone: +91-7011215093

Email: info@shreejinaturals.com

Last updated: 02-08-2025